Salesforce CRT-211 Exam Dumps

Prepare for your Advanced Administrator Certification Exam (SP24)

Salesforce CRT-211 Sample Questions

Question # 1

When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production? Choose 2 answers 

A. Clone a change set to add forgotten dependent components to an uploaded change set. 
B. Add permissions and access settings to outbound change sets in addition to the dependent component list. 
C. Run deployment validations on the change set in the sandbox prior to uploading to production. 
D. When deploying a new record type, ensure the new record type is the only component in the change set. 

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Question # 2

An administrator created a new custom object. When trying to upload new records to the custom object using. Date Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue? 

A. Assign a permission set to give them access to the new object. 
B. Check the Field-Level Security of the new custom object’s Name field. 
C. Ensure Allow Sharing is checked on the custom object. 
D. Confirm the object us marked as deployed and not in development. 

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Question # 3

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?

A. A primary Account relationship Is required on a Contact regardless of the page layout settings. 
B. The Contact has Indirect relationships to other Accounts. 
C. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account. 
D. Private Contacts need to be enabled in Setup. 

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Question # 4

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated. What should the administrator do to resolve this issue? 

A. Schedule Apex jobs. 
B. Delete all workflow rules. 
C. Add an invocable process. 
D. Consolidate automation tools. 

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Question # 5

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits. Which two recommended configurators should administrator create? Choose 2 answers 

A. Use a field with Classic Encryption. 
B. Enable Shield Platform Encryption. 
C. Configure a Field Encryption Policy 
D. SetRead-Only Field-Level Security in the user Profile 

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Question # 6

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized? 

A. Auto-Response Rules 
B. Escalation Rules 
C. Assignment Rules
D. Workflow Rules 

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Question # 7

The distributors at Cloud Kicks are eligible for support based on a specific service contractHow should the administrator show this in Salesforce? 

A. Use entitlement management. 
B. Add a service contract to the record. 
C. Turn on Service Cloud. 
D. Build a new custom object. 

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Question # 8

The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads. What tool should the administrator use to evaluate what is causing the errors? 

A. Login History 
B. Debug Log 
C. Setup Audit Log 
D. Record History 

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Question # 9

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals. What should the administrator do to track accurate sales data on opportunities? 

A. Create new Products with the new retail pricing. 
B. Add a new Order Process for Orders generated from opportunities. 
C. Create a new Price Book for the new retail pricing. 
D. Add a required lookup field from the Order to the opportunity.

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Question # 10

When should an administrator apply a permission set to a user or group of users versus configuring the user’s profile with the necessary access? 

A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team. 
B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team. 
C. When an organization’s sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide. 
D. When an organization has opted out of using the standard profiles and created custom profiles.

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Question # 11

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit. What should the administrator review to resolve the issue? 

A. Email Logs
 B. HTML Email Status Report 
C. Notification Delivery Settings 
D. Outbound Messages 

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Question # 12

A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes. What steps should the administrator perform to stop the fault messages from going to the consultant?

A. Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name. 
B. Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log. 
C. Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup. 
D. Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.

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Question # 13

The salts team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator use to build this functionality? 

A. Screen flow 
B. Workflow rule 
C. Record-triggered flow 
D. Assignment rule 

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Question # 14

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market. What Lightning will satisfy this requirement? 

A. Record Detail Component 
B. Fields component 
C. Highlights Panel Component 
D. Path Component 

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Question # 15

The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish. What should the administrator do to fix this? 

A. Use a lightning action to redirect the user 
B. Create a new flow to redirect the user when the other flow finishes. 
C. Add a trigger to redirect the user to a new page. 
D. Update the flow with a local redirect action. 

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Question # 16

An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf. What will happen to the Sales user's record access after running this flow? 

A. Read access will be lost to the record. 
B. Edit access will be lost to the record. 
C. Record Access remains the same. 
D. A new record owner will be assigned. 

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Question # 17

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email? 

A. Case Source updates to 'email' and an email is sent out using Template2. 
B. An email is sent out using Template and then Case Source updates to email'. 
C. An email la sent out using Template and then Case Source updates to 'email'. 
D. Case Source updates to email and an email Is sent out using Template1. 

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